a new chapter

FALL / WINTER 2024

more than a brand

She asked when is fashion week...uuum.. I thought it was every week??!!

Kanye West
Fashion Designer

ÉPOQUE III

MADE IN CONCOEUR

Community-Driven FAQs

Welcome to our FAQ section, where we aim to provide you with quick and comprehensive answers to common inquiries. Whether you have questions about our products, policies, or anything else, you'll likely find the information you need right here.
More About us
Shipping

How long will it take to ship ?

If the product is in stock it will be shipped out immediately. This doesn’t apply to the preorders. Preorders will be shipped 2-3 days after the official release.

Payment

Which payment methods are possible ?

The available payment methods are found on the checkout or in the footer. If there is a demand for any other, write us an e-mail. We will try to implement it.

Taxes

Where do you ship from and are taxes applied ?

Everything gets shipped out of Switzerland. The additional shipping fee will be available in the checkout. The taxes vary from where you order from.

Products

How can I find out what size I am ?

You can use the size chart in the product information or you could take our models as a reference.

Return

Can I return the products ?

Each customer has the right to return the received items to Concoeur Clothing within 14 days (date of receipt of the goods). For returns and exchanges, the items must be sent back in hygienic condition, otherwise the right to exchange or return expires.

Contact

How can I get in touch with you ?

Please write us a message through our contact form. We will try to get in touch with you within 24 hours.